Your voice matters
Join over 230,000 campaign supporters.
Join over 230,000 campaign supporters.
It's illegal for businesses to unfairly refuse a refund, repair and replacement for a faulty product or service for a reasonable period of time after purchase – yet there are no penalties for businesses if they break this law.
Together, we can show the government that thousands of people support strong penalties for businesses that refuse your consumer guarantee rights.
View our most recent policy submissions, reports and public complaints.
Use our strategies and advice to make sure your complaint gets heard.
Set up by consumers for consumers, CHOICE holds industry and government accountable through independent analysis, campaigning and testing.
We've been supporting consumers as a nonprofit organisation for over 60 years, and with your help, we can keep fighting for stronger rights, safer laws and better products for all of us.
Donate now to help make this work possible.